Sports / Mobile
These Terms & Conditions set out the rules that apply when you open and use an xx8k account, including how your wallet, transactions, and access to games are governed. Your use of this platform means you have read and accepted these terms, which apply subject to your local law and eligible regions.
When you create an account on this platform, you enter into a direct agreement with xx8k under these Terms & Conditions. The agreement covers every action you take through your account — browsing the lobby, funding your wallet via Rocket or Upay, placing wagers and requesting withdrawals. We update these terms when our services change, and the version published at the time of your activity is the one that applies. Access to xx8k is strictly subject to whether online gaming activity is permitted under the laws of your location. We do not determine your local legal position for you — that responsibility sits with you. If your jurisdiction restricts or prohibits this type of platform, these Terms & Conditions do not create any right for you to bypass those restrictions. Transactions processed through Rocket or Upay are subject to both these terms and the individual conditions of those payment services. Where a conflict exists between a payment provider's terms and ours, the stricter obligation applies to the transaction in question. You are responsible for ensuring your wallet details are accurate before submitting any deposit or withdrawal instruction through your account.
These Terms & Conditions apply to specific parts of the xx8k platform and not to everything you might encounter in connection with your account. Knowing the scope helps you understand which agreement governs a particular action or situation you face.
All rules around opening, verifying, suspending and closing your account fall within these terms. This includes login behaviour, identity checks and any account restrictions we apply under our operating conditions.
Deposits and withdrawals made through your account wallet — including those via Rocket and Upay — are covered here. Transaction limits, reversal rights and dispute steps are all governed by this policy alongside payment provider rules.
Game availability, lobby content from studios including Spadegaming, CQ9, Microgaming and PlayStar, and any notices posted within your account interface are subject to these terms and may change without individual notice.
Payment processors, mobile wallet services and external studios operate under their own separate agreements. These Terms & Conditions do not override those third-party rules, and we are not liable for decisions made by those services independently of us.
These Terms & Conditions are not only obligations — they also set out what you can do when something about your account needs attention. You have the right to review your own transaction records directly from the account history section at any time. If a detail in your account profile is incorrect, you can submit a correction request through the account settings page, and we will process it in line with our verification requirements. Where you disagree with a decision made about your account, these terms provide a formal route to raise that question with our support team. You are not required to accept a first response without escalation. Your rights under this policy extend to requesting a copy of the information held against your account, subject to the identity checks we apply to all such requests. We keep records for the period defined in our data retention schedule, and you may ask us what that period is at any time through the support route shown on this page.
Open the account history section to see a full record of deposits, withdrawals and wager activity. Records are available for the retention period stated in our data schedule.
Submit corrections to your registered name, contact information or wallet details through account settings. Identity verification is required before changes take effect on your account.
If you disagree with how a term has been applied to your account, contact our support team with the relevant transaction or account reference. We will review and respond through the same channel.
You may ask for a summary of information held on your account. Requests go through our support contact route and require identity confirmation before any data is released.
If a section of these Terms & Conditions raises a question you cannot resolve through the account settings or transaction history, contact us through one of the routes below. We only list channels that are actively monitored — we do not publish operating hours we cannot confirm or response times we have not verified.
Open the live chat widget on any page of the site to submit a terms query directly. Provide your account reference and the specific clause or transaction you are asking about so we can respond with the right detail.
Send a written query to our support email address shown in the account help section. Email is suitable for detailed questions about account decisions, data requests or formal objections under these terms.
The help section inside your signed-in account lists current contact routes, policy documents and any notices we have issued about terms changes. Check there first before submitting a new query.
Understanding how we manage the information tied to your account is part of knowing what you agree to under these Terms & Conditions. We outline our approach to data, cookies, security and retention here so you can make an informed decision about your account.
Information — including wallet records from Rocket and Upay transactions — is held only for the purposes outlined in these terms. We do not share account data with third parties outside of payment processing and verification requirements stated in this policy.
We use cookies to maintain your signed-in session and record lobby navigation. Cookie settings can be adjusted through your browser. Continuing to use the site after accepting the cookie notice means you have agreed to that use under these terms.
You are responsible for keeping your login credentials secure. These terms require you to notify us immediately if you suspect unauthorised access. We may suspend an account if unusual activity is detected, pending verification through our support channel.
We retain account records for a period determined by our operating obligations. You may request details about how long your data is kept, and where deletion is permitted under our retention schedule, you can submit that request via the support email route.
These questions reflect what account holders most often ask when reading through the Terms & Conditions. If your question is not covered here, use the live chat or email route listed in the support section above.
Yes. Creating an account and using the platform constitutes acceptance of the current Terms & Conditions. You should read the full terms before completing account registration. If you do not agree, you should not proceed with opening or using the account.
We publish the updated version on this page and may notify you through your account. Continuing to use the platform after an update is posted means you accept the revised terms. If you object to a change, you may close your account through the account settings route.
Yes, but with an important note. Transactions via Rocket or Upay are subject to both these Terms & Conditions and the separate terms of those payment services. Where the two sets of terms differ, the stricter obligation applies to your transaction.
Access depends on whether online gaming is permitted under the laws applying to your specific location. These terms do not override local legal restrictions. You are responsible for confirming that your use of the platform is lawful in your jurisdiction and eligible region.
Raise a formal query via live chat or the support email address shown in the account help section. Include your account reference and the specific decision you are disputing. We will review the matter and respond through the same contact channel you used.
Yes. Submit a data request through our support email route with identity confirmation. We will confirm what information is held, the retention period that applies, and whether any deletion is available under our current schedule for your account type.